Terms of Service

Effective date: 1/July/2026
T&C version: 2026-02
Applies to: rox.mollymar.co and related services operated by Fan Zhang (ABN 26 310 391 402).

A quick summary

These are the rules for using Rox. The short version:

  • A parent or guardian holds the account and is responsible for it — including any children added to the household.
  • Rox is a tracking and discovery tool, not a coaching service. We don't give climbing advice, and we're not responsible for training decisions.
  • You own your data. You can export or delete it at any time.
  • Our AI features suggest — you confirm — nothing is saved without your say-so.
  • Climbing is an inherently risky activity. Rox does not replace qualified coaching, supervision, or your own judgement.
  • We follow Australian law and the Australian Consumer Law applies.

The full terms follow. Our Privacy Policy is a separate document — read it too.

1. What this agreement covers

These terms govern your use of rox.mollymar.co and any related services ("Rox", "the service"). By creating an account or using the service, you agree to these terms and to the Privacy Policy (version 2026-01 or the version current at the time you agree). If you do not agree, do not use the service.

Rox is operated by Fan Zhang ("we", "us", "our"), ABN 26 310 391 402.

2. Who can use Rox

Account holders must be adults. A parent or legal guardian creates the account, manages the household, and adds children to it. By adding a child, you represent that you have legal authority to act on that child's behalf and to consent to the collection and use of their information as described in the Privacy Policy.

Children do not create their own accounts. This is consistent with our Privacy Policy: a parent or legal guardian creates and controls the account, and children are added as household members. The service is not designed for children to use unsupervised.

You are responsible for the accuracy of the information you enter — including each child's name and date of birth, which is used to derive the correct climbing age/stage category — and for any actions taken under your account. Keep your login credentials secure. If you believe your account has been compromised, contact us immediately.

3. What Rox is — and is not

Rox is a climbing tracking and discovery tool. It helps families and climbers record sessions, track skills and goals, find gyms and coaches, and (in later phases) manage competition entries.

Rox is not a coaching service. We do not provide climbing instruction, training plans, medical advice, or safety guidance. Training decisions — including what grades to attempt, how often to train, and whether a climb is safe — are the responsibility of the climber, their guardian, and their coach. We are not liable for injuries, losses, or outcomes related to climbing activities tracked through the service.

Climbing is inherently risky. Nothing in Rox — including AI-generated suggestions, skill scores, or community content — should be treated as a substitute for qualified coaching, proper supervision, or your own judgement about safety.

4. Artificial intelligence features

Some features use AI to make data entry easier — for example, turning free-text or a voice note into structured climb-log fields. As described in the Privacy Policy (section 7):

  • AI proposes; you confirm; the system writes. The AI only ever suggests structured data. Nothing is saved to your records until you review and accept it.
  • AI suggestions may contain errors. You are responsible for reviewing what the AI proposes before confirming it.
  • There is no automated decision-making that has a legal or similarly significant effect on you or a child.
  • We do not allow the AI provider (Anthropic, PBC) to use your information to train their models.

AI-powered translation and content screening follow the same principle: the AI flags or proposes, a person decides.

5. Voice capture

Where you enable voice capture (which requires a standing voice consent — see Privacy Policy section 8):

  • Speech is converted to text on your own device. The audio recording itself never leaves your device and is not stored by us.
  • Only the resulting structured record, after you confirm it, is saved.

6. Coaches and operator roles

Coach access to a child's records requires all three of the following, as described in the Privacy Policy (section 9):

  1. the guardian has granted that specific coach a role for that child;
  2. the guardian's coach-access consent is in place and not withdrawn; and
  3. the coach has a current Working with Children Check (or state/territory equivalent) on file with us.

If any one of these lapses or is withdrawn, access ends immediately.

We verify WWCC status but are not the issuing authority. We do not guarantee or warrant a coach's qualifications, conduct, or the quality of their coaching. The decision to engage a coach remains yours.

Other operator roles (gym staff, organisers, judges, sponsors) have role-specific access and obligations described in the Privacy Policy and any applicable operator terms.

7. Acceptable use

You agree not to:

  • impersonate another person, including another climber, coach, or organiser;
  • enter false information about a child, or add a child to your household without legal authority to do so;
  • enter another person's child in a competition without that child's guardian's consent;
  • attempt to access another household's data, or circumvent the access controls that keep each household's data separate;
  • post reviews, coach notes, media, or community content that identifies a minor by name, school, location, or recognisable image without guardian consent;
  • use the service to contact or communicate with a minor outside the guardian-mediated channels the service provides — there is no direct adult-to-child messaging;
  • scrape, mirror, or programmatically harvest any part of the service for resale or competing use;
  • use the AI features to generate content that is harmful, unlawful, or unrelated to climbing; or
  • reverse-engineer, decompile, or attempt to extract the source code of the service.

8. Content and moderation

Reviews, coach notes, community contributions, and competition entries are user-generated content. You are responsible for what you submit.

We may hide, edit, or remove content that identifies a minor without consent, that is inaccurate or misleading, that breaches these terms or Australian law, or that we reasonably consider harmful. Moderation decisions are recorded in our audit log.

A coach's comments about a child are reviewed by the guardian before the child sees them. When a child takes part in a community feature, their contributions are reviewed before publication and shown without identifying information. These safeguards are described in the Privacy Policy (section 2).

9. Your data

You own the data you enter. We have a licence to store and process it for the purpose of providing the service, but we do not claim ownership of your climbing logs, notes, goals, or other content.

You can export or delete your data at any time from your account settings, consistent with the Privacy Policy (section 12). When you delete your account, personal information is removed. A child's record held only through your guardianship is deleted together with your account, unless a second guardian also holds it. Some governance records (audit and consent history) may be retained where we are legally required to keep them.

We do not sell your data, and we do not use it for advertising or profiling (Privacy Policy sections 5 and 10).

10. Paid features

Some features may require a paid subscription. When paid features are available:

  • Pricing will be clearly displayed before you commit, and billed through a third-party payment processor.
  • Refunds, if applicable, will be handled on a pro-rata basis.
  • The free tier will not be silently degraded — a feature that requires a subscription will return a clear message, not a worse experience.
  • Subscription status and related information are handled as described in the Privacy Policy.

We will update these terms with specific pricing and billing details when paid features launch.

11. Intellectual property

The service — including the software, design, branding (the Roxe name, logo, and wordmark), original content (such as the climbing glossary), and documentation — is owned by us or our licensors and is protected by Australian and international intellectual property laws.

You retain ownership of the content you create and enter into the service. By submitting content to community or public-facing features (such as reviews), you grant us a non-exclusive, royalty-free licence to display, distribute, and translate that content within the service.

12. Limitation of liability

To the maximum extent permitted by law, our liability to you for any claim arising out of or relating to these terms or the service is limited to the total fees you have paid us in the 12 months preceding the claim, or AUD $100, whichever is greater.

We are not liable for:

  • injuries, losses, or outcomes related to climbing activities, training decisions, or coaching relationships, whether or not those activities were tracked through the service;
  • the accuracy, completeness, or suitability of AI-generated suggestions, community reviews, coach profiles, or any other content on the service;
  • the conduct, qualifications, or performance of coaches, gym staff, or other third parties discovered through the service; or
  • loss of data beyond what is within our reasonable control, noting the security measures described in the Privacy Policy (section 14).

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded.

13. Indemnity

You agree to indemnify us against claims, losses, and expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of the service, or your violation of any law or the rights of any third party in connection with your use of the service.

14. Suspension and termination

By you: You can delete your account and export your data at any time from your account settings. See section 9.

By us: We may suspend or terminate your account if you breach these terms or if we reasonably believe your use of the service poses a safety risk — particularly a risk to a child. We will explain the reason in writing, except where doing so would compromise safety.

What survives: Sections 3 (disclaimer), 9 (your data — retention obligations), 12 (limitation of liability), 13 (indemnity), and 15 (governing law) survive termination.

15. Governing law and jurisdiction

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from them.

16. Privacy

Your privacy matters and is covered in detail by our Privacy Policy, which forms part of these terms by reference. Key points relevant to these terms:

  • Data is stored in Australia (Sydney). Some text may be processed overseas by the AI provider (Privacy Policy section 11).
  • Consent is per purpose, versioned, and revocable (Privacy Policy section 6).
  • We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the reforms introduced by the Privacy and Other Legislation Amendment Act 2024.
  • We are monitoring the Privacy (Children's Online Privacy) Code 2026 and will update our practices to comply with its requirements as they take effect.

17. Changes to these terms

We may update these terms from time to time. When we make a material change, we will update the version number and effective date at the top of this page and notify you through the service. Continued use after the effective date of a change constitutes acceptance of the updated terms.

If we provide these terms in languages other than English, those translations are for convenience only; the English version is the authoritative one if there is any difference in meaning.

18. Contact

For questions, feedback, or complaints about these terms or the service: fzhan@oroit.com.

We aim to respond within 5 business days.

If you have a complaint we cannot resolve, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992 (for privacy matters), or the Australian Competition and Consumer Commission (ACCC) at accc.gov.au (for consumer matters).

For concerns about the safety of a child, see Privacy Policy section 2. If a child is in immediate danger, call 000.